Frequently Asked Questions

How to Use a Virtual Assistant

Virtual Assistants (VAs) are highly trained independent entrepreneurs providing professional administrative, creative, managerial, technical, business office and personal support services to meet the growing needs of businesses worldwide. zvantage uses the most advanced means of communication, and the newest and most efficient and time saving office products and work delivery, regardless of geographic boundaries.

Virtual Assistants work from their own offices, on a contractual basis, and abide by an established Code of Ethics requiring integrity, honesty and due diligence.

A Virtual Assistant (VA) is a highly-skilled, independent professional freelancer who remotely provides administrative, technical and/or creative business support services. ~

Theoretically, a VA can do anything any other support staff does, except bring the coffee (although, when home-delivery coffee is created, the VA will be able to do that too). However, virtual support duties are not limited to just clerical work. zvantage specialises in specific skill sets. 

Check out the services we offer.

As Virtual Assistant’s, we will maintain the highest ethics and honesty in all dealings with clients, colleagues and the general public.

We will seek to deal with colleagues, suppliers and employees in a fair and equitable manner, and maintain the highest standards of personal conduct to bring credit to the Virtual Assistant profession.

As a highly ethical Virtual Assistant, we will only take on projects that are within our abilities.

Client information will be held in the strictest of confidence and will not be shared with others or used for personal gain.

We highly value each client relationship and will not place one client above another.

We will make a commitment to possess and increase the required knowledge, skills and training to be proficient and relevant in the provision of services.

We will be honest about our intentions and never misrepresent our skills, peers, or our profession as a whole, whether to networks or to prospects, clients, and the community at large (virtual or otherwise).

We will not knowingly be a part of any illegal or unethical activity.

Working with zvantage will boost your business’s productivity by providing flexibility to contract the services required, making it cost effective to outsource tedious and time-consuming tasks. This gives you piece of mind and reassurance that all is under control.

Partnering with a VA reduces stress, protects cash flow, eliminates administrative hassles, and enables business to find the success they originally set out to achieve. A VA is your right-hand person helping you to succeed in your business. The irony is you may never meet your VA as odds are, they live nowhere near you!

Here are the Top 5 benefits of working with zvantage:

1.Reduce Labour Costs – essentially eliminating:

  • Taxes
  • Sick days
  • Annual leave
  • Superannuation
  • Worker’s compensation


2.Increase Efficiency by outsourcing non core tasks

3.Increase productivity & flexibility

4.Improve work quality

5.Access skills your business needs

  • For new clients, 50% of agreed rate/package plus hours to be paid prior to work commencement and upon signing the contract.
  • Invoices will be submitted prior to work commencement and at completion of work.
  • Payment terms are strictly 7 days from invoice date. Late payments may incur late fees.
  • Project Work – 2 payment options

       1.Payment in full up front

       2.Payment in 2 installments of 50% up front and 50% at the end of the project.

Our preferred method of payment is EFT.

We do accept credit card payment (paid electronically) – surcharge of 1.7% of invoice total + $0.29c transaction fee.

All payment options will be included on the invoice.

Rates will be determined based on the client’s requirements.

Hourly Rate

An hourly rate is perfect for clients who require assistance as the need arises depending on your workload and timeframe without committing to a monthly package.

  • Choice of services
  • No long term obligation

Monthly Package

This package is great for clients who require regular assistance and is cost effective with budget forecast on a monthly basis.

  • Minimum of 20 hours per month
  • Choice of services
  • One flat rate
  • No long term obligation
  • 1 hour free trail for new clients
  • Unused hours do not roll over to the next month

Learn More

Professional & Reliable Virtual Assistant

A dedicated executive-level Virtual Assistant

7+ years experience in their field of expertise

Private dashboard to track your hours

Increase or reduce hours to suit your business needs